AI AND DECISION-MAKING: A SWOT ANALYSIS FOR FUTURE PERSPECTIVES IN PUBLIC ADMINISTRATION

KAHRAMAN Ö. F.

Theoretical and Empirical Researches in Urban Management, cilt.20, sa.2, ss.81-103, 2025 (Scopus) identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 20 Sayı: 2
  • Basım Tarihi: 2025
  • Dergi Adı: Theoretical and Empirical Researches in Urban Management
  • Derginin Tarandığı İndeksler: Scopus, IBZ Online, Agricultural & Environmental Science Database, Central & Eastern European Academic Source (CEEAS), Geobase
  • Sayfa Sayıları: ss.81-103
  • Anahtar Kelimeler: AI Ethics and Accountability, AI in Decision-Making and Public Administration, Decision-Support Systems, Human-AI Collaboration
  • Hatay Mustafa Kemal Üniversitesi Adresli: Evet

Özet

This study investigates the transformative impact of artificial intelligence (AI) on decision-making processes, with a particular focus on public administration. Traditionally grounded in human judgment, decision-making is being reshaped by the rapid advancement of AI technologies. The paper traces the historical evolution of AI, from early expert systems to current adaptive models, emphasizing its growing capacity to analyze complex data and support managerial decision-making. Through a SWOT analysis, the study evaluates AI’s strengths—including speed, accuracy, and enhanced transparency—and addresses critical concerns such as algorithmic bias, ethical risks, and the potential erosion of human strategic capacity. The findings suggest that while AI can significantly improve decision-making in public administration, it should serve as a complement rather than a replacement for human judgment. The study concludes by highlighting the necessity of ethical frameworks and regulatory oversight to ensure the responsible integration of AI in governance.